“Rather than build a product that runs out of the gate, they did it manually for a few months, figured out the feature set they needed, and built the product around that.” “I think they are very thoughtful about the crawl, walk, run strategy,” says Courtney Robinson, the Advance Ventures General Partner who led the Series C round. Marklin says it is the fastest growing sector of their business. This year, they began offering this service over long distances. Bellhops will load your things, ship them out, and unload them at the destination. While the early platform was dedicated to providing labor for moves, the company has since expanded and now provides full end-to-end service. “, he took a company that was already growing rapidly and applied rocket fuel to it.” “Luke doesn’t toot his own horn much, but this is a guy who went up the ranks of Uber and ended up running the Southeastern United States,” says Ciporin. By mid-2017, that search took them to Luke Marklin, who at the time was a General Manager at Uber based in Atlanta. “As it started to grow, we realized it needed a CEO who had scaled before.” With the blessing of Doody and Vlahos, the search for a veteran to take the reins began (Doody remains on at Bellhops as President and Chairman of the Board Vlahos left in 2017 to pursue other ventures). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.“We invested when was much smaller and regionally focused,” says Dan Ciporin, the General Partner at Canaan who led the Series B. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They should not be allowed to conduct businessīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. What a joke, this will end up costing me much more having to scramble last minute so Im not in violation of my lease thats ending. By the way they have already charged me for a move that no one showed up for and the refund will take 5-7 days. I receive a call at 5:45 pm on my move day that they are cancelling the move for today and my only option is another move in 3 days.They didnt care that my lease was up, all items packed and offered no solution other then its not their problem. I call back, am routed around and am told someone from HQ will call me back. Im transferred to someone else who says they are still on their way, it will be another hour not to worry, they will 100% be there. I call back, now I cant reach the move coordinator. I agree to the third person, and two hours now pass. I receive a call from bellhops saying they are running an hour to an hour in a half late, the first move they had was big and could they add another mover to this move for extra money because there movers were already tired. I made an appointment for a move a week ago that was scheduled for today.
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